BazaarLive Policies

1. Delivery Area & Scope

We currently offer our personal shopping and delivery services across select neighborhoods within the city. Our goal is to ensure prompt and fresh delivery. If your address is outside our standard delivery zone, we will notify you at checkout or shortly after you place your order.

2. Pricing Policy

BazaarLive operates as a personal shopping service. The prices you see on our platform reflect the current market rates plus a small service/delivery fee that covers our shoppers' time and transportation.

Because fresh produce and market prices fluctuate daily, the final billed amount might occasionally vary slightly from the estimated total at checkout. We strive to provide the most accurate estimates possible.

3. Substitution Policy

Market availability can be unpredictable. If a specific item you requested is out of stock or does not meet our high-quality freshness standards, our shoppers will follow your substitution preferences:

• Contact Me: The shopper will call or message you to offer alternatives (e.g., a different brand or a similar vegetable).
• Best Match: The shopper will use their expertise to pick the closest equivalent item.
• Do Not Replace: We will simply refund or remove the item from your final bill.

4. Cancellation Window

Because our shoppers begin sourcing your items quickly to ensure timely delivery, we have a strict cancellation window.

You may cancel your order free of charge within 15 minutes of placing it. Cancellations after this window—once a shopper has already purchased goods on your behalf—may be subject to a cancellation fee or may not be eligible for a full refund, especially for perishable items.

5. Returns & Refunds

If you receive damaged, spoiled, or incorrect items, please contact our Help & Support team within 24 hours of delivery. Provide a photo of the item, and we will promptly issue a refund or a credit to your account.